Support & contact
Do you have a question about a product, an order, an invoice, or the ForXell management software? Here’s how to contact the Milex team.
By post
MILEX SAS
22 rue Rapp, 68000 Colmar
Customers: track your enquiries in your account
From your customer portal, you can open a support ticket, track its progress and view the full history of your correspondence, orders, delivery notes and invoices.
ForXell management software
ForXell is the ERP system published by MILEX SAS. If you use ForXell in your organisation, your first point of contact is theYour company’s ForXell administrator : Only this person can manage your access rights, permissions and management data.
For enquiries regarding the software itself (how it works, faults, updates, subscriptions), please use the contact details above or the in-app support. Details of the modules can be found on the ForXell page.
Personal data (GDPR)
This page is the point of contact for any enquiries regarding your personal data relating to the websites milex.fr and forxell.com, as well as the ForXell mobile apps.
You may exercise your rights of access, rectification, erasure, restriction, objection and data portability by writing to [email protected] or by post to the address above, stating the purpose of your enquiry. Proof of identity may be requested in cases of reasonable doubt.
Management data processed in ForXell : The data controller is the client company using the software (your employer or supplier), not the software publisher. Please contact that company’s ForXell administrator.
You can also enter the CNIL — www.cnil.fr. Details of the processes in the legal notices.
Complaints and disputes
Please first submit a written complaint via one of the channels listed above. If you do not receive a satisfactory response, any consumer may seek assistance free of charge from a consumer ombudsman, or use the European Online Dispute Resolution platform — ec.europa.eu/consumers/odr.